Greetings from Sugarlab.ai (the "APPLICATION").
These Terms of Service (the "TOS") outline the legally binding conditions governing your utilization of the APPLICATION, possessed and managed by AI Labs B.V.a duly incorporated entity in the Netherlands, with its registered office at Zandoerleseweg 8D, 5511AA Knegsel, The Netherlands. Registered under the number 93569629
with the Kamer van Koophandel (KVK) in the Netherlands.
By accessing and/or utilizing the APPLICATION, you confirm your consent to abide by these TOS. It is understood and agreed that your access and/or use of the APPLICATION signify acceptance of our TOS and all other Terms and Policies visible at https://sugarlab.ai
Should you disagree with our TOS or any other Terms and Policies, kindly discontinue using our APPLICATION and abstain from accessing any segment of our Services.
The APPLICATION is designed for personal, non-commercial use exclusively. You undertake not to deploy the APPLICATION for any illicit or unauthorized purposes.
For the context of these TOS, "you" and "your" refer to you as the APPLICATION user.
Sugarlab.ai is an online chat application leveraging artificial intelligence ("AI") algorithms to create virtual and fictional characters (the "AI Companions"). The APPLICATION generates messages, facilitating conversations with the AI Companions. Additionally, the APPLICATION can produce various media, including but not limited to, images, videos, and voice notes (the "Services"). Certain Services may necessitate the creation of a user account.
To begin, choose an AI character for conversation or generate your AI character (incorporating physical and personality traits) using our algorithms. Subsequently, engage in a conversation with your selected character(s).
Specific Services provided by the APPLICATION may require the establishment of a user account utilizing an email and password (the "Protected Areas"). When accessing Protected Areas, you commit to using only your registered email address and password. Registration can be completed using your email address.
By creating a user account, you affirm that all information provided is accurate, and you possess full rights to submit such information.
It is agreed that you shall periodically update any user account information (including but not limited to email, payment details, subscriptions, or supplementary information) to ensure its accuracy. Safeguard the confidentiality of your user account, refrain from sharing access, and avoid disclosing your password to any third party.
You acknowledge full responsibility for all activities occurring under your user account. The user account is non-transferable, and you cannot sell, lend, or share it with any other individual, whether for commercial purposes or without charge.
Violation of these TOS, including failure to maintain updated and accurate user account information, may result in your user account falling out of good standing, and we reserve the right to cancel your user account at our discretion.
Simultaneously, we retain the right to terminate or restrict your user account, or revoke your access to the APPLICATION or Services offered by us, at our discretion, due to violations of the TOS and/or any other Terms or Policies visible at https://sugarlab.ai. You agree that we bear no liability to you or any third party for, among other things, denial of APP use, changes in costs for third-party Services, fees, or suspension/termination of your user account.
We maintain the right, at our discretion, to offer certain Services exclusively to paid subscribers. The subscription commences post the initial payment, and payment is to be made according to the fee terms displayed on our website at the time of purchase. You are responsible for all fees, charges, and taxes (if legally required) related to the transaction.
Note that if you subscribed to Services from an unrecognized third-party distribution platform, we assume no responsibility for associated costs or liabilities resulting from such action.
At AI Labs B.V. user safety is a top priority. We strongly advise exercising caution and refraining from divulging sensitive personal information during conversations with AI Companions. This includes, but is not limited to, financial details, addresses, contact information, or passwords. While security measures are in place, we cannot guarantee the confidentiality of information shared during interactions.
Users are solely responsible for safeguarding their personal information and should be mindful of potential risks associated with online conversations. Reporting any suspicious or inappropriate behavior encountered on the platform is encouraged, as we are committed to fostering a secure and respectful environment for all users.
You confirm and warrant that:
If under legal age, you shall not access or use our Services.
If entering into these TOS on behalf of another person, you are fully and duly authorized by such person, binding both you and the other person;
You have legal age in your place of residence to form a binding contract with us;
Intellectual property associated with the APPLICATION and embedded materials (including, but not limited to, technology, systems, files, documents, text, photographs, information, images, videos, audios, and software) in Sugarlab.ai belongs to or is licensed to AI Labs B.V. You may download or register on Sugarlab.ai to view, use, and display the APPLICATION and its content on your personal devices.
AI Labs B.V. grants you a license for personal use only, and this license does not constitute a transfer of title under any circumstances. The license automatically terminates if you violate any restrictions or these TOS (including any other Terms and Policies at https://sugarlab.ai), and we reserve the right to terminate it at any time.
All intellectual property rights related to Sugarlab.ai, including AI characters, platform design, logos, and proprietary software or technology, are the exclusive property of AI Labs B.V. or its licensors. Users are prohibited from reproducing, modifying, distributing, or using any intellectual property without explicit authorization, and unauthorized use may lead to legal consequences.
You may contribute input within the APPLICATION ("Input") and receive output from the Services based on the Input ("Output"). Input and Output together form "Content." Input, limited to chats and prompts visible only to you, remains your intellectual property. We will not claim ownership of your Input but require a license to use it.
By using Sugarlab.ai or its Services to upload Input under intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or create derivative works of your content, consistent with our Privacy Policy.
You reserve the right to terminate the license by deleting your Input or account. However, if your Input has been used in connection with commercial or sponsored content, the license persists until the relevant content or post is discontinued.
You grant permission to use your username and associated identifying information in line with your privacy preferences and our Privacy Policy.
In accessing and using the APPLICATION, you agree to adhere to these rules, restrictions, and limitations:
The APPLICATION shall not be used to gain unauthorized access to our or any third party's data, systems, or networks;
Modification, translation, adaptation, or reformatting of the APPLICATION is prohibited;
Deciphering, decompiling, disassembling, or reverse-engineering the software or materials is forbidden, except as permitted by applicable local law (to the extent disclosed in writing in advance);
No interference with or circumvention of any security feature or usage restriction of the APPLICATION;
Avoid using the APPLICATION in a manner that could damage, disable, overburden, impair, or interfere with our systems and networks, or other users' use of the APPLICATION;
No use of the APPLICATION in a way that, in our sole discretion, may expose us and others to liability or damages;
Compliance with all applicable laws in your access and use of the APPLICATION, including the laws of your country or district if outside the Netherlands.
The APPLICATION should not be employed for illegal purposes, to offend others, or to commit a misdemeanor, felony, or crime;
No removal, alteration, or obscuring of any copyright, trademark notice, hyperlink, or other proprietary rights notices in the APPLICATION;
As a user of the APPLICATION, you are solely responsible for the Output generated by AI Companions through text messages, voice messages, images, and videos. The AI Companions learn and respond based on your conversations and selected parameters. AI Labs B.V. does not control or endorse the content generated by the AI Companions. Therefore, you acknowledge full responsibility for the AI-generated Output and your actions while using the APPLICATION.
Your interactions with AI Companions must comply with applicable laws, regulations, and these TOS. Avoid engaging in any illegal, unethical, or harmful activities through the APPLICATION.
<AI Labs B.V. shall not be held accountable for any incidents or actions arising from interactions between users and AI Companions. The AI Companions simulate human-like conversations based on algorithms and machine learning, and we do not endorse or take responsibility for any actions, decisions, or consequences resulting from user engagement with the AI Companions. Users are encouraged to exercise their judgment and discretion while interacting with the AI Companions and refrain from activities that may cause harm or violate applicable laws.
At AI Labs B.V. we prioritize the safety and integrity of users. While user-AI Companion conversations are generally confidential, a content moderation filter has been implemented to ensure compliance with our Terms and Policies. If the moderation filter identifies content violating our terms, we reserve the right to manually review and take appropriate action, including terminating the user's account. This measure aims to maintain a respectful and secure environment, striking a balance between privacy and community standards. Users are expected to adhere to guidelines, and we appreciate reporting any violations.
We reserve the right, though not obligated, to reject and/or remove user content violating these provisions. If you observe any violations, please contact us at: Hello@sugarlab.ai or report directly in the APPLICATION's "Contact" section.
Upon reaching the 5-message limit, you will be directed to the payment page where you can select either the monthly or annual subscription plan, payable via credit card, or cryptocurrency.
Post-payment, you gain unlimited access to the messaging system and receive the tokens dedicated towards your selected monthly plan for extended features like image generation or voice notes.
Usage of our Services acknowledges that on-demand generated content may lack accuracy due to its artificial intelligence nature. While efforts are made to enhance our tool and provide quality service, accuracy cannot be guaranteed.
Flexibility is available to cancel your subscription at any time. Upon cancellation, your subscription will remain active until the conclusion of the current billing period, thereby preventing any future charges. To cancel, access your settings page and click on [] before selecting "Cancel Plan." This will enable you to provide a reason for cancellation and deactivate your premium membership. However, you will still maintain access to the platform and your previously created content. No additional tokens will be credited to your account unless you reactivate your premium membership. To go to your settings directly click here
Following subscription cancellation, you retain access to the platform and its features until the current billing period concludes. After this period, access to premium features are restricted, with the option to resubscribe at any time to regain the premium features. All content created will still be accessible by the user, but premium features will no longer be accessible.
You can upgrade or downgrade your subscription plan at any time, with changes effective at the next billing cycle. This can be done through the settings page the same way as mentioned in section 12.1 of the TOS.
A 7-day window post-payment exists to request a refund. No refunds will be issued if the request is made more than 7-day after payment or if over 200 tokens have been used. If the service is not up to standard please fill in our contact form found on our help center page which will allow you to get in contact with our team and discuss your problems, we always want to support your needs!
The APPLICATION may include links or allow access to third-party websites and services. Presence does not imply endorsement, and we do not guarantee their safety. We assume no obligations for any damage, loss, or impact resulting from the use of content, goods, or services available on or through such third-party websites and services.
It is your responsibility to ensure that anything chosen for your use or download, whether from the APPLICATION or a Third Party APPLICATION, is free from items such as viruses. We are not liable for any transmission or material or viral infection of your equipment or software related to Third Party APPLICATIONs. Accessing a Third Party APPLICATION is at your own risk, and you should review their terms of use and privacy policy.
The APPLICATION is provided on an "as-is" and "as available" basis, and usage is at your sole risk. We disclaim any representations or warranties of any kind, express, implied, statutory, or otherwise, to the fullest extent permissible under applicable law.
A. The APPLICATION is timely, error-free, secure, or uninterrupted use of the APPLICATION;
B. The APPLICATION meets your requirements; or
C. The accuracy, likely results, or reliability of the materials on our website or related to such materials or resources linked to our website.
We shall not be responsible or liable for any direct, indirect, special, incidental, consequential, exemplary, liquidated, or punitive damages, including but not limited to loss of profit, revenue, or business, arising in whole or in part from your use of the APPLICATION. Under no circumstances shall we be held liable for any delay or failure resulting directly or indirectly from causes beyond our reasonable control.
These TOS shall be governed by and construed in accordance with the laws of the Netherlands, irrespective of your location. Any dispute shall be referred to and resolved by the courts of the Netherlands.
We reserve the right to update or modify these TOS and/or other Terms and Policies periodically at our discretion. Changes become effective immediately upon posting the revised versions on the APPLICATION. Please check these documents regularly to stay informed about the latest version. Failure to agree with revised Terms and Policies requires immediate cessation of APPLICATION use. We may alter the Services scope and fees at any time without notice, reserving the right to discontinue provision and/or support of the Services without prior notice.
These TOS and/or other Terms and Policies remain in effect until terminated by either party. Termination is at your discretion by discontinuing APPLICATION access. For paid subscribers, processing of fees post-termination follows payment processor rules. We may terminate for any reason, including suspected TOS breach, with or without notice.
Rights to assign, transfer, or subcontract the Services to third parties are reserved, with notice posted on the APPLICATION. Continuing APPLICATION use implies consent to such assignment.
If any provision is found unlawful, void, or unenforceable, it will not affect the validity and enforceability of remaining provisions, enforced to the maximum extent possible.
These TOS, with the Privacy Policy and other Terms and Policies, constitute the entire agreement between us and you regarding APPLICATION access and use, superseding all prior written or oral agreements.
Information processing complies with the Privacy Policy.
User-AI Companion conversations on Sugarlab.ai are entirely fictional. AI Companions simulate human-like interactions but lack genuine emotions, intentions, or real-world fulfillment abilities. Elements resembling reality within conversations are fake. AI Labs B.V. assumes no responsibility for confusion arising from the fictional nature of AI conversations. Users are urged to recognize AI Companions' existence within the digital platform, discrediting any expectations or beliefs beyond that realm. The platform does not endorse or support real-world actions resulting from AI interactions.
Date of Amendment: [ 10/06/2024 ]
